PROJECT INFORMATION
PROJECT:
Cucina (Multiple Venues)
LOCATION:
GCC
CLIENT:
Marriott International
SCOPE:
3-day training program for both Front and back of house on executing the new concept
The Concept:
Craft Hospitality Group delivered a comprehensive, interactive 3-day training program for the Cucina restaurant brand, designed to elevate service standards and operational excellence across its locations throughout the GCC. The program brought together both front-of-house and back-of-house teams, combining hands-on workshops, live demonstrations, and role-specific coaching to ensure every team member, from servers and hosts to chefs and kitchen staff, gained practical, actionable skills. By tailoring content to the unique demands of each department while fostering cross-functional understanding, Craft Hospitality Group helped Cucina strengthen consistency, teamwork, and guest experience across its regional footprint.